Popia

CTI SYSTEMS/XCALIBUR – POPIA COMPLIANCE STATEMENT
Last updated: 16 May 2025

At CTI Systems/Xcalibur, we are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA), Act No. 4 of 2013. This statement explains how we collect, use, store, and protect your personal data when you interact with us online or via any of our services.

1. Your Rights Under POPIA

As a data subject, you have the right to:

  • Be informed when your personal information is being collected.
  • Request access to your personal information.
  • Request correction or deletion of your personal data.
  • Object to the processing of your information.
  • Lodge a complaint with the Information Regulator.

We respect these rights and are committed to handling your data responsibly and lawfully.

2. What We Collect and Why

We collect only the personal information necessary to provide you with our services, which may include:

  • Full name, contact details (email, phone), and delivery address (for purchases).
  • Login details if you register on our site.
  • Website usage data through cookies and analytics tools.
  • This information is used to:
  • Deliver our products and services.
  • Communicate with you about orders, content, or promotions.
  • Improve our website experience.
  • Comply with legal and contractual obligations.

3. Consent

By using our website and services, you consent to the collection and processing of your personal information in accordance with this POPIA statement and our [Privacy Policy].

You may withdraw your consent at any time by emailing info@xcalibursa.co.za


4. How We Protect Your Data

We take appropriate technical and organisational steps to protect your information:

  • SSL encryption across the website.
  • Secure servers and access controls.
  • Data minimisation and retention policies to limit unnecessary storage.

5. Sharing of Information

We only share your personal information with trusted third parties when necessary to:

  • Process transactions (e.g., payment gateways).
  • Deliver orders (e.g., courier services).
  • Run marketing campaigns (only with your consent).

All third-party providers are POPIA-compliant and contractually bound to protect your data.

6. Storage & Retention

Your personal information is stored securely and only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

7. Contact Information

For access requests, questions, or POPIA-related concerns, please contact:

📧 Email: info@xcalibursa.co.za

If you believe your rights under POPIA have been violated, you may also contact the Information Regulator at https://www.justice.gov.za/inforeg/.